Frequently asked questions
What is IndieBuys?
IndieBuys (indiebuys.com) is an online store for Indian groceries in the United States. It sells dals and pulses, rice, spices and masalas, dry fruits and nuts, breakfast cereals, tea and coffee, sauces, pickles and other pantry staples, sourced in India and shipped to customers' doors across the US.
Where does IndieBuys deliver?
IndieBuys currently ships only within the United States, to ZIP codes covered by its delivery partner. Checkout tells you immediately whether your ZIP code can be delivered to.
How long does delivery take?
Orders are delivered in 7–10 days from the day they are placed, straight from India to your door. The cart, checkout and order page show the expected delivery dates. Occasionally a customs check can add a few days.
How much does shipping cost?
Every product price already includes its share of international shipping. At checkout there is a flat $25 shipping fee per order, and it is waived on large orders: the cart and checkout show shipping as free as soon as an order qualifies.
Is there a limit on how much I can order?
One order can weigh up to 20 kg. For more, place a second order.
What pack sizes are available? Can I buy a custom amount?
Dals, pulses and rice come in 500 g, 1 kg, 2 kg and 5 kg packs; spices and dry fruits in 100 g, 250 g, 500 g and 1 kg; branded products are sold in their original packs. On any product page you can type the amount you need (for example 2.5 kg) and the store adds the right packs (2 kg + 500 g).
How do I pay?
Prices are in US dollars. You pay securely by credit or debit card through Razorpay at checkout.
Why do you ask for two IDs?
Orders ship from India, so US customs needs two government IDs to clear each parcel. At checkout you choose any two of: passport, driver's licence or Social Security card, and upload a photo of each. The IDs are used only for customs clearance: never for marketing or ads, and never sold. The files are encrypted, only staff who clear orders can open them, and they are deleted automatically 30 days after the order is delivered or cancelled.
How can I track my order?
After checkout you get a private order page showing your order's status (confirmed, packed, out for delivery, delivered). Keep the link to check it any time.
How do I contact IndieBuys?
Email sangwa@theozu.com or call/WhatsApp +91 81520 24005.